Privacy policy

Privacy policy of the limited partnership RESIDENZHOTEL HAMBURG GmbH & Co.

We are pleased that you are visiting our website and thank you for your interest in our hotel. The protection of personal data is important to us. Therefore, the processing of personal data, such as the name, address, e-mail address or telephone number of a data subject, is carried out in accordance with the applicable European and national legislation.

If the processing of personal data is necessary and there is no legal basis for such processing, we generally obtain the consent of the data subject.

You can of course revoke your declaration(s) of consent at any time with effect for the future. To do so, please contact the controller. The contact details can be found at the bottom of this privacy policy.

In the following, the Kommanditgesellschaft RESIDENZHOTEL HAMBURG GmbH & Co. would like to inform the public about the type, scope and purpose of the personal data it processes. Furthermore, data subjects are informed of their rights by means of this privacy policy.

Definitions

The data protection declaration of the Kommanditgesellschaft RESIDENZHOTEL HAMBURG GmbH & Co. is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (hereinafter referred to as “GDPR”). Our privacy policy should be easy to read and understand for the public as well as for our guests and business partners. To ensure this, we would like to explain the terminology used in advance.
We use the following terms, among others, in this privacy policy and on our website:
Personal data means any information relating to an identified or identifiable natural person (hereinafter referred to as “data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Data subject is any identified or identifiable natural person whose personal data is processed by the controller responsible for the processing.
Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Restriction of processing is the marking of stored personal data with the aim of restricting its future processing.
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements.
Pseudonymization is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
Controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients.
Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data.
Consent is any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

Registration (e.g. via our contact form)

The data subject has the option of registering on the controller’s website by providing personal data. Which personal data is transmitted to the controller is determined by the respective input mask used for registration. The personal data entered by the data subject is collected and stored exclusively for internal use by the controller and for the controller’s own purposes. The controller may arrange for the data to be passed on to one or more processors (e.g. a parcel service provider), who will also use the personal data exclusively for internal use attributable to the controller.
By registering on the controller’s website, the IP address assigned by the data subject’s Internet service provider (ISP), the date and time of registration are also stored. The storage of this data takes place against the background that this is the only way to prevent the misuse of our services and, if necessary, to make it possible to investigate criminal offenses and copyright infringements. In this respect, the storage of this data is necessary to safeguard the controller. In principle, this data is not passed on to third parties unless there is a legal obligation to pass it on or the passing on serves criminal or legal prosecution.
The registration of the data subject with voluntary provision of personal data serves the controller to offer the data subject content or services which, due to the nature of the matter, can only be offered to registered users. Registered persons are free to have the personal data provided during registration completely erased from the controller’s database.
The controller shall, at any time, provide information upon request to each data subject as to what personal data are stored about the data subject. Furthermore, the controller shall rectify or erase personal data at the request or indication of the data subject, insofar as this does not conflict with any statutory retention obligations.

Contact us

Personal data is also processed by the limited partnership RESIDENZHOTEL HAMBURG GmbH & Co. if you provide this information yourself. This happens, for example, every time you contact us. We will, of course, use the personal data transmitted in this way exclusively for the purpose for which you provide it to us when contacting us. This information is provided expressly on a voluntary basis and with your consent. If this involves information on communication channels (e.g. e-mail address, telephone number), you also agree that we may also contact you via this communication channel in order to respond to your request.

Security

Kommanditgesellschaft RESIDENZHOTEL HAMBURG GmbH & Co. takes numerous technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss or alteration and against unauthorized disclosure or access.
Nevertheless, Internet-based data transmissions, for example, can generally have security gaps, so that absolute protection cannot be guaranteed. For this reason, every data subject is free to transmit personal data to us by alternative means, for example by telephone.

Links to other websites

This website contains links to other websites (so-called external links).
The limited partnership RESIDENZHOTEL HAMBURG GmbH & Co. is responsible as provider for its own content in accordance with the applicable European and national legislation. Links to content provided by other providers are to be distinguished from our own content. We have no influence on whether the operators of other websites comply with the applicable European and national legal provisions. Please refer to the data protection declarations provided on the respective websites. The Kommanditgesellschaft RESIDENZHOTEL HAMBURG GmbH & Co. accepts no responsibility for third-party content made available for use via links and specially marked as such and does not adopt their content as its own. The provider of the linked website is solely liable for illegal, incorrect or incomplete content and for damages resulting from the use or non-use of the information.

Cookies

We use cookies to make our website user-friendly for you and to optimize it to your needs. Cookies are small text files that are sent from a web server to your browser and stored locally on your end device (PC, notebook, tablet, smartphone, etc.) as soon as you visit a website.
Numerous websites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier for the cookie. It consists of a string of characters that can be used to assign websites and servers to the specific web browser in which the cookie was stored. This enables the websites and servers visited to distinguish the individual browser of the data subject from other web browsers that contain other cookies. A specific web browser can be recognized and identified via the unique cookie ID. This information is used to automatically recognize you when you visit the website again with the same end device and to make navigation easier for you.
You can consent to or reject cookies – also for web tracking – via the settings of your web browser. You can configure your browser so that the acceptance of cookies is refused in principle or you are informed in advance if a cookie is to be stored. In this case, however, the functionality of the website may be impaired (e.g. when placing orders). Your browser also offers a function to delete cookies (e.g. via “Delete browser data”). This is possible in all common web browsers. You can find further information on this in the operating instructions or in the settings of your browser.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
Browser type/browser version
Operating system used
Referrer URL
Host name of the accessing computer
Time of the server request
This data cannot be assigned to specific persons. This data is not merged with other data sources. We reserve the right to check this data retrospectively if we become aware of specific indications of unlawful use.

Routine deletion and blocking of personal data

The controller shall process (in this sense also: store) personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject to.
If the storage purpose is not applicable, or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data are routinely blocked or erased in accordance with legal requirements.

Rights of the data subject

Right to confirmation:
Each data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself of this right of confirmation, he or she may, at any time, contact the controller.

Right to information:

Any person affected by the processing of personal data has the right to receive information free of charge at any time from the controller about the personal data stored about him/her and a copy of this information. Furthermore, the European legislator has granted the data subject access to the following information:

  • the purposes of processing
  • the categories of personal data that are processed
  • the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations
  • where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period
  • the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing
  • the existence of a right to lodge a complaint with a supervisory authority
  • if the personal data is not collected from the data subject: All available information about the origin of the data
  • the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject

Furthermore, the data subject has a right to information as to whether personal data has been transferred to a third country or to an international organization. If this is the case, the data subject also has the right to obtain information about the appropriate safeguards in connection with the transfer.

If a data subject wishes to exercise this right of access, he or she may contact the controller at any time.

Right to rectification:
Any person affected by the processing of personal data has the right to request the immediate rectification of inaccurate personal data concerning them. Taking into account the purposes of the processing, the data subject shall also have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
If a data subject wishes to exercise this right to rectification, he or she may, at any time, contact the controller.

Right to erasure (right to be forgotten):
Any person concerned by the processing of personal data has the right to obtain from the controller the erasure of personal data concerning him or her without undue delay where one of the following grounds applies and insofar as the processing is not necessary:

  • The personal data were collected or otherwise processed for purposes for which they are no longer necessary.
  • The data subject withdraws consent on which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.
  • The data subject objects to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Art. 21 (2) GDPR.
  • The personal data was processed unlawfully.
  • The deletion of personal data is necessary to fulfill a legal obligation under Union law or the law of the Member States to which the controller is subject.
  • The personal data was collected in relation to information society services offered in accordance with Art. 8 para. 1 EU GDPR.

If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by the Kommanditgesellschaft RESIDENZHOTEL HAMBURG GmbH & Co, he or she may, at any time, contact the controller. The data subject’s request for erasure will then be complied with immediately.
If the personal data have been made public by the Kommanditgesellschaft RESIDENZHOTEL HAMBURG GmbH & Co. and our company as the controller is obliged to erase the personal data pursuant to Article 17(1) of the EU GDPR, the Kommanditgesellschaft RESIDENZHOTEL HAMBURG GmbH & Co. shall take appropriate measures, including technical measures, taking into account the available technology and the implementation costs, to inform other data controllers who process the published personal data that the data subject has requested the deletion of all links to this personal data or of copies or replications of this personal data from these other data controllers, insofar as the processing is not necessary. The data controller will then take the necessary steps in individual cases.

Right to restriction of processing:
Any person affected by the processing of personal data has the right to obtain from the controller restriction of processing where one of the following applies:

  • The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
  • The processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead.
  • The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defense of legal claims.
  • The data subject has objected to processing pursuant to Art. 21 (1) GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.

If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of the processing of personal data stored by the Kommanditgesellschaft RESIDENZHOTEL HAMBURG GmbH & Co. The restriction of processing will then be arranged immediately.

Right to data portability:
Any person affected by the processing of personal data has the right to receive the personal data concerning him or her, which has been provided by the data subject to a controller, in a structured, commonly used and machine-readable format. He or she also has the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR or on a contract pursuant to point (b) of Article 6(1) of the GDPR and the processing is carried out by automated means, provided that the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Furthermore, in exercising his or her right to data portability pursuant to Article 20(1) of the EU GDPR, the data subject shall have the right to have the personal data transmitted directly from one controller to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others.
To assert the right to data portability, the data subject may contact the controller at any time.

Right to object:
Any person affected by the processing of personal data has the right to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.
The Kommanditgesellschaft RESIDENZHOTEL HAMBURG GmbH & Co. shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defense of legal claims.
If the Kommanditgesellschaft RESIDENZHOTEL HAMBURG GmbH & Co. processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This also applies to profiling insofar as it is associated with such direct advertising. If the data subject objects to the Kommanditgesellschaft RESIDENZHOTEL HAMBURG GmbH & Co. to the processing for direct marketing purposes, the Kommanditgesellschaft RESIDENZHOTEL HAMBURG GmbH & Co. will no longer process the personal data for these purposes.

In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her by the Kommanditgesellschaft RESIDENZHOTEL HAMBURG GmbH & Co. for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
In order to exercise the right to object, the data subject may contact the controller. The data subject is also free, in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to exercise his or her right to object by automated means using technical specifications.
Automated individual decision-making, including profiling: Each data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or similarly significantly affects him or her, as long as the decision is based on automated processing:

  • is not necessary for the conclusion or performance of a contract between the data subject and the controller, or
  • is authorized by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, or
  • with the express consent of the data subject.

If the decision to enter into, or to perform, a contract between the data subject and the controller is required, or if the decision is made with the explicit consent of the data subject, the Kommanditgesellschaft RESIDENZHOTEL HAMBURG GmbH & Co. shall implement suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and contest the decision.
If the data subject wishes to exercise the rights concerning automated individual decision-making, he or she may, at any time, contact the controller.

Right to withdraw consent under data protection law:
Any person affected by the processing of personal data has the right to withdraw consent to the processing of personal data at any time.
If the data subject wishes to exercise their right to withdraw consent, they can contact the controller at any time.

Data protection for applications and in the application process

The controller collects and processes the personal data of applicants for the purpose of handling the application process. Processing may also be carried out electronically. This is particularly the case if an applicant submits corresponding application documents electronically, for example by e-mail, to the controller. If the controller concludes an employment contract with an applicant, the transmitted data will be stored for the purpose of processing the employment relationship in compliance with the statutory provisions. If the controller does not conclude an employment contract with the applicant, the application documents will be automatically deleted 6 months after notification of the rejection decision, unless deletion conflicts with any other legitimate interests of the controller. Other legitimate interest in this sense is, for example, a burden of proof in proceedings under the General Equal Treatment Act (AGG).(Source: https://www.datenschutzbeauftragter-info.de/ )

Use of Facebook social links

Only when you click on these social links is a direct connection established between your browser and the Facebook server via the pop-up window.
Facebook is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA. If you are logged in to Facebook at this time, your visit to our pages can be assigned to your Facebook profile and saved on Facebook. Even if you do not have a Facebook profile, it cannot be ruled out that Facebook will save your IP address by accessing the social link.
If you click on the Facebook “Share post” / “Recommend page” link while you are logged into your Facebook account, you can link the content of this website to your Facebook profile. This allows Facebook to associate your visit to this website with your user account. Details on data collection (purpose, scope, further processing, use) as well as your rights and settings options can be found in Facebook’s privacy policy. Facebook provides this information at http://www.facebook.com/policy.php. There you will also find an overview of the settings options in your personal Facebook profile to protect your privacy and your associated rights. To prevent Facebook from generally accessing your data on our and other websites, you can exclude Facebook social plugins using an add-on for your browser (e.g. “Facebook blocker”).

Use of Twitter social links

Only when you click on these social links is a direct connection established between your browser and the Twitter server via the pop-up window.
Twitter is operated by Twitter Inc, 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. If you click on the “Tweet” link while you are logged into your Twitter account, you can link the content of this website to your Twitter profile. This allows Twitter to associate your visit to this website with your user account. Details on data collection (purpose, scope, further processing, use) as well as your rights and settings options can be found in Twitter’s privacy policy. Twitter provides this information under Twitter Privacy Policy. There you will also find an overview of the setting options in your personal Twitter profile to protect your privacy and your associated rights. To prevent Twitter from generally accessing your data on our and other websites, you can exclude Twitter social plugins by using an add-on for your browser (e.g. “Twitter blocker”, https://disconnect.me).

Use of Instagram social links

Only when you click on these social links is a direct connection established between your browser and the Instagram server via the pop-up window.
Instagram is operated by Instagram LLC, represented by Kevin Systrom and Mike Krieger, 1601 Willow Rd, Menlo Park CA 94025, USA. If you click on the “Instagram” link while you are logged into your Instagram account, you can link the content of this website to your Instagram profile. This allows Instagram to associate your visit to this website with your user account. Details on data collection (purpose, scope, further processing, use) as well as your rights and settings options can be found in Instagram’s privacy policy. Instagram provides this information at https://help.instagram.com/155833707900388.

Name and address of the person responsible:

The controller within the meaning of the EU General Data Protection Regulation (GDPR), other data protection laws applicable in the Member States of the European Union and other provisions of a data protection nature is the:

Kommanditgesellschaft RESIDENZHOTEL HAMBURG GmbH & Co.
Julius-Vosseler-Str. 40
22527 Hamburg
fon: 040/401 33 100
fax: 040/401 33 200
info@new-living-home.de

Managing Director:
Franziska Grimm

Name and address of the data protection officer:

SHIELD GmbH
Martin Vogel
Perleberger Str. 10b
25421 Pinneberg
fon: 04101/77 44 70
info@shield-datenschutz.de

Changes to the privacy policy

We reserve the right to change our privacy practices and this policy to reflect changes in relevant laws or regulations or to better meet your needs. Possible changes to our data protection practices will be announced here accordingly. Please note the current version date of the privacy policy.

Hamburg, April 2018

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